About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

YOUR MISSION

We are preparing to launch our services in Albania soon! To achieve this, we need to build a team of enthusiastic individuals who can be likened to superheroes, covering various roles: Sales, Account management, Finance, Accounting and Operations. This team will play a crucial role in establishing Glovo as the preferred brand for ordering in Albania.As a Sr Operations Manager based in Tirana, you will be in charge of improving and optimizing courier fleet metrics and performances across the cities in Albania.This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleets long-term sustainability, as well as its healthy contribution to the operational performance and user experience – the opportunity is extraordinary, but be prepared for extended hours, so having a high level of energy (GAS) will be essential

THE JOURNEY

• Being part of the Ops Team, responsible for creating and managing scalable processes related to Supply and Partner Operations, that leverage data and directly impact country KPIs
• Directly reporting to the country General Manager.
• Collaborate and interact closely with all the internal stakeholders from other departments (Sales, Finance, Account Managers...) to plan, execute, and monitor projects related to operations and the Glovers (couriers) contribution to the user experience
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to Glovers (couriers) and Partner (businesses, restaurants, etc).
• Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast, together with Preparation time, store cancellations, etc.
• Continuously enable local supply operations team with analysis and dashboards to give visibility on the performance of the main operational KPIs.
• Maintenance and analysis of business reports and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning to the flow.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• Minimum 5 years of experience in high demanding positions (operations, technology, consulting, investment banking, etc.).
• Experience in startups, technological platforms, or the on-demand industry preferred.
• Deep understanding of the user experience and operational levers to improve it.
• Results oriented, analytical mindset to re-think our processes is a must.
• SQL skills are not required but valued.
• Excellent communication, the ability to engage internal and external stakeholders.
• Combine a day by day and tactic management with a strategic and long term view.
• Professional in English and Albanian.
• An empathetic, inclusive and curious attitude.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/