📣 A bit about the role.

As a Customer Love Welcome Care Team Member for Butternut Box, you will be delivering an exceptional brand moment to our new and returning customers through various channels day to day to improve customer loyalty and help them to understand our full proposition and products.

The aim of this role is to deliver moments of delight to our customers and this will be via various methods including, but not limited to: phone calls, welcome video recordings, audio recordings, hand written cards and more methods that we explore in future, to provide a world class experience.

🪴 In this role, you can expect to have:

• 20 fixed hours per week part-time work fully remote within Ireland
• Average 4-8 hour shifts (Monday 8 hours, Tues-Thurs 4 hours):
  • Mondays: 09am - 6pm (1-hour break)
  • Tuesdays, Wednesdays and Thursdays: 10am - 2pm (no breaks)
  • Fridays, Saturdays and Sundays: Off
• Great conversations all about Butternut dogs and their humans

👋 A bit about you.

• You take pride in your work and are able to demonstrate great listening skills
• You are driven by the mission of Butternut Box to deliver health and happiness to dogs and their humans all over the world (but especially in Ireland!)
• Passionate and patient when helping our customers
• Knowledge of dog breeds and pet-parent customers is a massive bonus
• You are in your element when speaking with others on the phone, as well as recording at home video or audio clips to be sent to new and returning customers
• You understand and are comfortable using cloud-based systems
• Naturally warm and fun in your interactions
• You love dogs!!!

📋 Some examples of your day-to-day responsibilities will include:

• Outbound calling new, returning or existing customers to deliver moments of delight by talking to them about their experience, advising them on our range of products and informing them of our proposition and service.
• Recording and sending at-home branded video or audio messages for our customers to welcome them and inform them of service-specific aspects of Butternut Box.
• Potential to surprise and delight our customers by sending welcome gifts, handwritten cards or picture postcards to them using your own initiative.
• Monitoring your own productivity levels as well as performance in LTV (lifetime value) improvement, quality scores and commission earned.
• Submitting Voice of the Customer workflows to deliver valuable insight and improvement ideas back to the wider business.
• Helping to deliver our team goals and motivating your colleagues around you.
• Engaging in our team slack channels and meetings to drive our Customer Love culture forwards, ensuring we maintain inclusivity, fun and care.

🙌 A bit about what we offer.

• Fully remote work within Ireland (although it would be great if you're based near our Dublin office!)
• Driven and motivating work environment
• Ongoing skills training
• Annual learning and development budget of £250 
• Opportunities for progression
• Fun socials and an inclusive Customer Love culture
• Butternut Box employee discount
• Enhanced parental leave
• Pension with NEST
• Private Medical Insurance with Vitality

🐶 A bit about us. 

At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid

As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us. 

❗️Things to note:

• All cover letters are reviewed by one of the squad members, please let us know:
  • why this role excites you
  • why Butternut Box? 
  • your favourite dog breed and why?
• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• We're not afraid of going the extra mile for candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.

#LI-Hybrid