Doctolib is looking for a Workplace Experience Operations Coordinator (40h/week). By joining our team, you will be responsible for two locations in Berlin, as well as a dozen satellite offices in Germany. We partner closely with  Real Estate, Procurement, Finance and IT to provide a high level of service for our Doctolibers.

Your responsibilities include but are not limited to:

• You coordinate facility maintenance and operations, including managing contractors for various services such as repairs, construction, and cleaning.
• You manage and optimize vendor relationships and service agreements, ensuring performance aligns with contracts and service level agreements.
• You plan, implement, monitor and optimize operational processes in accordance with statutory and internal health, safety and environment requirements
• You ensure the facility complies with all relevant corporate, city, and industry regulations, conducting regular inspections to maintain standards. 
• You lead and manage projects, ensuring client needs are met and customer satisfaction is enhanced through effective project delivery.
• You communicate effectively and collaborate with a diverse set of stakeholders, taking charge of coordination efforts for successful project outcomes.
• You prepare and manage the annual operating expense budget, closely monitoring actual costs to maintain financial efficiency.
• You implement and advocate for best practices across all operations to ensure consistent, high-quality management and maintenance of the facility

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you: 

• You acquired at least 3 years of relevant work experience in this or a similar position. 
• You have experience of monitoring and implementing Health & Safety procedures and are able to effectively communicate with technical service providers. 
• You are an excellent communicator and love having a positive impact on the people you interact with, leaving them with a memorable experience.
• You are self-driven and a natural problem solver who happily takes the initiative to find solutions independently
• You have strong organizational and project management skills with experience developing plans to deliver customer oriented results.
• You speak German on a native level (min. C1) and fluent in English (min. B2). 

• Employee share plan for every Doctoliber 
• Additional health plan scheme with our partner Allianz 
• Minimum 28 days of paid leave
• Flexibility days allowing to work in EU countries and the UK 10 days per year 
• Reimbursement of public transportation ticket 
• Lunch vouchers and healthy snacks in the office
• Discount on the Urban Sports Club package
• Wellbeing program (free mental health and coaching offer with our external partner)

• First Interview with your Recruiter
• Hiring Manager Interview
• Meet-the-team in our HQ in Berlin
• Final call
• At least one reference check 

• Permanent position 
• Full Time 
• Work Mode: Fully office-based 
• Start date April 2024

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it! The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. For more information on how Doctolib processes your application data, click here.

If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.