📍 London or remote | 💰 £55,000 - £65,000 + Benefits |

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.The writing team:Every word we write matters. From what’s in the app, to job ads (like this one), to error messages, to emails, to internal policies, to… you get the idea.

The Writing Team isn’t responsible for writing every word though – we’re here to level up Monzo’s writing overall. We have a well-established tone of voice, and people here really care about making sure all our writing is consistently good and works hard for customers. It’ll be your job to keep that quality up through the writing you do. But you’ll also be a champion for great writing by proving the difference it makes, and helping other people to improve their own writing skills.

You’ll work on every kind of writing we’ve got

You won’t be limited to just UX writing or content design, or just to brand and marketing writing. We give writers responsibility for all the writing in a particular product area, so this role is really for someone who likes solving problems with words, whatever those problems look like.

A typical day could see you:

• collaborating with a Product Designer to wireframe an in-app user journey
• taking product positioning from a Product Marketer and turning it into customer-facing messaging
• iterating on an email series based on data insights
• editing legal wording alongside our in-house lawyers

Your home will be in Writing

Alongside the work you do for your product area, you’ll contribute to the Writing discipline. We’re always working on new resources, training and processes to make better writing easier for everyone at Monzo.

Writing is part of the wider Marketing team, but as we hinted above this role isn’t only about marketing. Your remit will be to improve the quality of all the writing that touches your part of the business, inside Monzo and out.

This is for you if:

• your background includes content design or UX writing as well as marketing work  
• you’ve tackled writing in different industries (tech and finance are a bonus, but a rich and varied diet is what we’re really interested in)
• you know how to use data and research to guide your approach
• you like bouncing around between tasks on a daily basis
• you’re comfortable questioning a brief and helping people understand why your approach is the right one
• you’re allergic to useless jargon and over-complicated language.

It’s a bonus if you’ve ever trained or coached other people on how to improve their writing, but not a necessity.

This isn’t for you if:

• it’s your first writing job – sorry, but we need someone to hit the ground running
• your writing experience is mostly in journalism or content marketing – it’s 100% necessary that you’ve done UX writing/content design work before
• you’re only really excited by brand and marketing stuff – you’ll be working on everything here
• you prefer to spend most of your time working solo – writing here is a team effort, and you’ll collaborate with people all across the company
• you like lots of top-down direction – it’ll largely be up to you to decide which challenges to tackle, and how to tackle them

The Interview Process:

Our interview process involves three main stages: 

• Recruiter Call - phone call (30mins)
• Initial Call - video call via Google Meet (30 mins)
• Take Home Task - to complete in your own time
• Role Specific & Values interview - video call via Google Meet (x2 60mins)

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰Salary is £55,000 - £65,000 ➕ stock options 

📍This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working or on a fully remote basis

⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Reportand 2022 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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