At Wayfair, we’re building industry-shaping Operations infrastructure and capabilities to fuel growth and delight our customers. We’re seeking bright, curious, and high-energy project managers to execute strategic initiatives that will propel Wayfair to $20B in sales and beyond.

Global Returns and Incidents is a key priority for our business. We know that customers don’t always love the product they receive or that issues can arise throughout an order. When these things happen, our goal is to make the experience worry-free and affordable, contributing to the company’s overall profitability and growth. Our team works with counterparts across Fulfillment Centers, Home Delivery Operations, Product, Data Solutions, Finance, Storefront, Marketing, Pricing, Transportation Logistics and Process Definition teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex and highly cross-functional. 

We are looking for a data-driven and impact-oriented individual to drive a complex roadmap to help us unlock recovery potential within our supply chain focused on partnering with our Fulfillment & Home Delivery Operations Team. The ideal candidate must be highly flexible, hands on, and understands how to effectively drive results in a fast-paced and rapidly growing company.

What You'll Do

• Lead the Inbound Quality program along with other members of the org to drive various initiatives within our returns and incident prevention programs.
• Cultivate and drive a strategic roadmap of cross-functional initiatives intended to minimize financial exposure due to incidents & maximize the value of CG products
• Partner cross-functionally with groups company-wide, including Fulfillment Centers, Home Delivery Operations, Data solutions, Product, Finance, Transportation Logistics, Storefront, Marketing, Pricing & Process Definition to drive alignment and execution against innovative solutions to challenging operational problems intended to improve customer experience & improve profit recovery.
• Analyze and report out on performance, clearly articulate successes and opportunities to senior leadership.
• Build relationships with operational partners to drive outcomes
• Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations.
• Be a great teammate! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor.

What You'll Need

• 4+ years work experience.
• MS/MBA or other graduate degree in management, retail management or other supply chain related field preferred, but accomplished professionals will always be considered.
• Evidence of “scrappy-startup-execution” and a track record of taking on ambiguous, big challenges and delivering despite obstacles, limited resources, or landscape ambiguity.
• Senior presence; able to clearly and consistently work side-by-side with a broad range of senior and cross-functional leaders to achieve objectives.
• Articulate and persuasive communication skills, both written and verbal.
• An inclusive and open leadership style.
• Ability to manage and prioritize projects, and to delegate tasks appropriately to direct report(s).
• Comfortable with managing ambiguous problems, applying data-driven frameworks to drive a roadmap to tackle opportunities and track record of execution against roadmap.
• Innovative problem-solving skills – dissect and determine root causes of problems and implement solutions.
• Comfortable analyzing large data sets and using that analysis to drive business plans and priorities.
• Experiencing navigating complex organizational structures and multiple stakeholders
• An ability to hit the ground running – a confident, entrepreneurial self-starter.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.