We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

The Team

UserTesting’s Corporate Marketing team includes corporate marketing, PR and communications events and brand marketing. 

Job Summary:

Reporting to the Senior Manager, Field Marketing and Director of Brand Marketing, as the Corporate Marketing intern, we are looking for an enthusiastic, motivated, energetic and creative team player with a passion for events, brand, design, marketing, and driving customer experiences.

During your internship, you’ll work on two projects. One with the events team on ideating and planning our Executive 1.1 Meeting Program tied to UserTesting’s annual customer conference, The Human Insight Summit (THiS) 2024. During your time, you will put together personalized email templates, customer database segmentation ideas, generate Calendly links, create meeting schedules and process documents to enable the Revenue team to help us register the target audience. 

The second project you will take on is around helping to up-level our edU program. This is a community-based marketing initiative for the company where we give professors at accredited universities the opportunity to bring our technology into the classroom and allow students to use it for research and testing purposes in concert with a project or assignment they are doing for school.  

Upon completion of your internship, you will get the opportunity to learn about this function and support various projects and assignments across the three disciplines: Communications, Events, and Brand. 

Duties/Responsibilities:

• Support Corporate Event Marketing team in managing and executing corporate and client-facing events including our annual customer conference
• Assist with developing and executing event strategy to meet objectives based on lead generation, customer advocacy, etc. 
• Assist with managing internal and external event communications (pre, during and post) including social media posts, and email communications
• Assist with logistics and coordination for offsite events at THiS for specific leadership groups. 
• Assist with building event processes, templates, and best practices for scalability.
• Learn new event technologies to support in-person, virtual, and hybrid event programs.

Required Skills/Abilities:

• Outstanding writing and editing skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong research skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced environment
• Quick learner
• Basic understanding of marketing concepts and principles

Education and Experience:

• Marketing, Corporate Events, Brand, Design, Communications, or English majors preferred

At least two years of post-secondary education/ Currently attending University and entering your third or fourth year

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.