See yourself at Twilio

Join the team as Twilio’s next Senior Talent Guide.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to provide premium coordination support, mentor others, and resolve challenges felt by the team. This person will be the first point of escalation for the Talent Guide team in India while contributing to the optimization of our recruiting operations. The right person loves working with people, is highly attentive to detail, enjoys finding solutions and creating efficiencies, and generally makes things happen. 

Our team provides excellent and standardized support across the globe to our prospective candidates while partnering with the Talent Acquisition team looking to live the best candidate experience.

Responsibilities

In this role, you’ll:

• Confidently work independently and with minimal supervision.
• Build and maintain strong relationships with recruiters and local TA leaders to mediate and resolve escalations from the team.
• Create and deliver exceptional experiences to ensure top notch service for all your stakeholders and our candidates at all times.
• Update and maintain accurate candidate records in our applicant tracking system.
• Juggle multiple priorities and solve complex problems as they arise.
• Be organized with impeccable attention to detail.
• Get things done in a timely manner while observing our SLAs and supporting the team on doing the same.
• Think Big around ways to improve our processes and be best in class.
• Ensure visibility across the global team and work towards establishing and maintaining standardized processes across the globe.
• Keep track and document actions taken such as resolved requests and events coordinated.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ months experience in administrative or customer service roles. 
• Excellent verbal and written communication skills.
• Customer service focused approach.
• Highly organized and detail oriented.
• Ability to juggle multiple priorities and solve complex problems as they arise.
• Ability to work cross functionally and across multiple levels to build and deliver world class customer service.

Desired:

• Recruitment Coordination experience.
• Experience working with applicant tracking systems, particularly Greenhouse. 
• Experience working in a tech environment.

Location

This role will be remote, and based in India. Approximately 15% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Equal opportunity employer 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.